FAQs

Our customers often ask these questions- take a look to see if yours is answered! Still need help? Click the Contact Us page to get in touch! 

Is this the official AULA website?

Yes! This is the official Aula direct-to-consumer online store for U.S. customers. Our site allows you to browse and purchase authentic Aula gaming products.

Additionally, the website Aulastar.com serves as a global brand and information hub, but products cannot be purchased directly there.

Shopping through our official store ensures:

  • Genuine Aula products
  • Official product support
  • New releases and exclusive models
  • Secure checkout and customer service
  • Direct access to the latest collections and promotions

Orders & Shipping

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment gateways.

Where do you ship from?

Our warehouses are located in major cities around the world. All orders for Aula-Official.com will be shipped from our local California warehouse.

Do you offer free shipping?

Yes, we offer free shipping to the contiguous United States.

How long will delivery take?

Under normal circumstances, your order will be delivered within 2-6 business days. In cases of stock shortages, pre-sale items, or force majeure factors such as weather or policy changes, delivery may take up to 15 days.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use it to check delivery progress online.

Can I cancel my order?

We usually process orders within one business day. If you wish to cancel, please email us as soon as possible. If the order has already been shipped, you may need to cover the associated costs.

Product & Warranty

Are AULA products original and authentic?

Yes. All products on this site are 100% original, manufactured and backed by AULA.

Do your products come with warranty?

If your product arrives with a manufacturing or quality-related issue, our support team will review the case and may provide a replacement unit when applicable. Please contact us with your order information and photos/videos of the issue for assistance.

Do your keyboards work with macOS or Linux?

Yes, AULA keyboards are compatible with macOS, Linux, and Windows.

What switches do your keyboards use?

We use a variety of mechanical switches, including AULA x LEOBOG custom switches, with options for tactile, linear, and magnetic trigger types.

How do I request a return or refund?

Contact support@aula-official.com with your order details and reason. Our team will guide you through the return process.

You have the right to return your order within 15 days of receipt, based on the delivery date shown on the tracking page. Products must be returned unused and with all original accessories.

If the product or its packaging shows signs of use or damage beyond what is necessary to inspect it, we may deduct a reasonable amount from your refund to reflect any loss in value. If applicable, deductions typically range from 5% to 30% depending on the condition of the returned item.

We recommend keeping the original packaging to ensure a smooth return process.

Do I need to pay for return shipping?

If the return is due to a quality issue or our error, we’ll cover the return shipping cost.